Okay, deep breath, let's get this over with. In the grand act of digital self-sabotage, we've littered this site with cookies. Yep, we did that. Why? So your highness can have a 'premium' experience or whatever. These traitorous cookies hide in your browser, eagerly waiting to welcome you back like a guilty dog that's just chewed your favorite shoe. And, if that's not enough, they also tattle on which parts of our sad little corner of the web you obsess over. Feels dirty, doesn't it?
Shop Safely or Get Scammed? How AI and Cybersecurity Are Reshaping the Online Shopping Experience
Are we trusting AI with our data or just setting ourselves up for a digital heartbreak? Zendesk’s report reveals a CX love triangle: consumers, cybersecurity, and the flirty advances of generative AI.
Hot Take:
Looks like consumers are shaking in their digital boots, fearing the online boogeyman of scams while businesses are all "Hold my data, I got this!" with their AI shields up. Zendesk's report is like the Gandalf of customer experience, proclaiming "you shall not pass" to cyber threats, but the customers are out here feeling like Frodo, not quite sure if Gandalf's magic is enough to keep their precious data safe.
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